We are now launching our TherapyPortal TeleHealth! If you have a scheduled appointment with a therapist, please click the following link to create an account and access your paperwork, TeleHealth sessions, and appointment reminders. If our link isn’t working, please copy and paste. To ensure quality services and communication please login at least 5-10 minutes before your scheduled appointment. Before participating in TeleHealth Services please read our policies and procedures below and note the following information…
- Clients are responsible for determining their insurance coverage in regards to TeleHealth services.
- Our TeleHealth websites are secure, private, and HIPAA compliant.
- By signing into the TherapyPortal, Google Meets, and DoxyMe TeleHealth website you are agreeing to our TeleHealth policies, procedures, and related service charges.
- Please ensure that you have signed our Telehealth Informed Consent Document, located at the bottom of this page.
For TherapyPortal Telehealth Sessions:
Please log in to your TherapyPortal account located at this link: https://www.therapyportal.com/p/amabehavioral/
Then, please click on the TeleHealth tab and wait for your provider to join the session.
For Google Meets Sessions, a link will be emailed to you by your provider 5-10 minutes prior to your session.
For Doxy.me Sessions:
Use this link for Andrea Alvarez, LPC-S: https://amabehavioral.doxy.me/amabehavioraltherapy
If you are unable to click link, copy and paste into new web browser. If you still have difficulty, then your provider may be able to text or email you the link directly.
TeleHealth Policies and Procedures
- Patients aged 18 years and older (or the parent, legal guardian, or a lawfully authorized custodial agent for a minor child under the age of 18) must provide voluntary consent to treatment, on a TeleHealth Informed Consent form, prior to the delivery of a telehealth service.
- Staff will give patients an opportunity to ask questions prior to signing the consent form.
- Staff fully inform patients of the consequences, benefits, and risks of treatment, after which patients have the right to decline telehealth services.
- Staff bill telehealth visits to the patient’s insurance, if determined to be a covered benefit when completing the insurance verification process.
- If not a covered benefit, or if the patient does not have insurance, the practice bills the patient directly for services rendered.
- Inform the patient that telehealth services are not covered by insurance; offer the patient the option to continue with the telehealth visit on a cash-pay basis or to schedule an in-person visit instead.
Scheduling, Cancellations & No-Shows
- AMA Behavioral Therapy, PLLC’s current policy for scheduling, cancellations, and no-shows will also apply to TeleHealth Services.
Security and Emergency Protocol
- Counselors will insure client’s location and address at the beginning of sessions in case of an emergency
- If there is a real or perceived threat to the patient when the patient is located off site (e.g. home) during a Telehealth visit:
The provider or staff contact emergency personnel, and law enforcement if needed.
If possible, the provider or staff maintain contact with the patient until emergency personnel arrive to provide any information requested.
TeleHealth Dress Code
- Client and therapist are expected to be fully dresses as if meeting in the office setting. It is not appropriate to wear pajamas even if you feel it will not be seen in the video session. It is not permitted to come to session without a shirt on or clothes missing. If this occurs the session will be ended and the counselor and/or client, will be responsible for full payment, insurance will not cover, and the session will be rescheduled for a later date/time.
* Print and sign this form before your first TeleHealth Session – TeleHealth Informed Consent Document